REVIEW · BURJ KHALIFA TICKETS
Burj Khalifa 125th Floor, Lunch or Dinner at Rooftop Burj Club
Dubai looks different from above. This package combines Burj Khalifa’s 124th and 125th floors with a three-course lunch or dinner at the Burj Club, giving you both the city’s headline view and a proper meal. I love the sweeping look over Downtown Dubai and the chance to see the Dubai Fountain from high above. I also like that the meal adds a slower, more relaxed part to what can otherwise be a quick observation-deck visit. The main drawback is the queue system, which can turn a three-hour outing into a much longer affair.
The price is about $110 per person, with pickup available from Dubai hotels if you select that option. The experience suits first-time visitors who want a famous Dubai landmark checked off their list, but I would plan carefully if you have older family members, limited mobility, or little patience for standing in lines.
In This Review
- Key points to know before you book
- What this Dubai package actually includes
- Finding the entrance and handling the voucher
- The ride to floors 124 and 125
- Why the queues can change the whole experience
- The Burj Club meal on the lower rooftop
- Choosing lunch, sunset, or dinner
- Is $110 a fair price?
- Who should choose this experience?
- Practical tips for a smoother visit
- Should you book the Burj Khalifa and Burj Club meal?
- FAQ
- Where does the experience begin?
- What floors are included?
- Is the restaurant on the 124th or 125th floor?
- Is transportation included?
- Can I use the first booking confirmation to enter?
- How long does the experience take?
- Can I get a refund if the weather is hazy?
Key points to know before you book

- The view comes from floors 124 and 125: You get access to At the Top, including viewing telescopes and broad views across Dubai.
- The restaurant is not on the 124th or 125th floor: The Burj Club is a three-floor rooftop restaurant on the lower level of the complex, with views toward the Dubai Fountain.
- Queues are the biggest risk: Some visits take around 10 minutes, while others involve 90 minutes to two and a half hours of waiting.
- The voucher process needs care: The initial Viator or Tripadvisor confirmation is not enough to enter the observation deck. You need the separate PDF voucher or seven-digit order number from Orient Tours.
- Sunset and evening slots are popular: These times can give you changing light or Dubai by night, but they also bring heavier demand.
- The meal is a convenience, not necessarily a culinary highlight: The food receives mixed praise, and some diners find it ordinary for the price.
What this Dubai package actually includes

This is a combination ticket, not a guided city tour. You meet at the Burj Khalifa entrance at 1 Sheikh Mohammed bin Rashid Boulevard in Downtown Dubai, redeem your operator voucher, collect the physical ticket, and enter the Burj Khalifa experience at your assigned time.
The observation-deck ticket covers At the Top on floors 124 and 125. You can use the viewing telescopes and stay inside as long as you like once you have entered, but you must arrive during the specific time slot printed on your confirmation.
After the tower visit, you make your way to the Burj Club for a three-course lunch or dinner, depending on the option selected. The restaurant is a few floors up in the lower part of the complex, not at the observation deck itself. That distinction matters because the wording can leave some people expecting to eat high inside the tower.
The advertised duration is about three hours. Treat that as a rough estimate, not a promise. The meal itself may fit comfortably into that window, but queues at the ticket counter, security area, elevator, and exit can add a great deal of time.
A one-way private transfer from your Dubai hotel is included only if you choose the transfer option. Otherwise, you are responsible for reaching the meeting point. The location is near public transportation, so the central Downtown setting is practical, but you still need to find the correct Burj Khalifa entrance inside the Dubai Mall area.
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Finding the entrance and handling the voucher

The first challenge is often not the tower. It is knowing where to begin.
The Burj Khalifa entrance is accessed through Dubai Mall, and signs can be easy to miss. Give yourself time to walk from the mall entrance or transport stop to the ticket area. The useful rule is simple: start at Dubai Mall, go to the lower floor, and follow signs for Burj Khalifa or At the Top.
You receive an instant booking confirmation after purchase, but that first Viator or Tripadvisor voucher cannot be used by itself at the At the Top ticket counter. Orient Tours sends a separate PDF voucher, sometimes by email or WhatsApp, along with a seven-digit order number.
Keep that PDF or order number on your phone. Show it, along with a valid photo ID, to the Burj Khalifa staff so they can scan it and issue the physical ticket. This extra step has caused real confusion, particularly for people who arrive believing the first confirmation is the admission ticket.
I would not arrive ten minutes early and expect plenty of spare time. Ten minutes is the stated minimum, but a better plan is to reach Dubai Mall well before the scheduled entry. That gives you time to locate the counter, solve any voucher problem, and join the correct queue without rushing.
If you booked on short notice, your requested time may not be available. In that case, the operator can assign the closest available slot. That may work well, but it gives you less control over sunset, dinner, or other plans in Downtown Dubai.
The ride to floors 124 and 125
Once inside, the Burj Khalifa visit is the clear star of the package.
The tower’s scale is hard to grasp from street level. At the Top gives you a high view over Dubai’s major landmarks, with the Dubai Fountain and Downtown area directly below. The 125th floor provides a broad indoor viewing space, while the visit also includes the 124th floor.
The telescopes are a useful touch. They help you pick out buildings and features that can blur together from such a height. In clear conditions, the view gives you a strong sense of Dubai’s unusual mix of new towers, broad roads, water, and open desert beyond the built-up center.
Time of day makes a large difference. A daytime visit helps you read the city’s layout. Sunset gives you changing color and the chance to see the city shift from daylight to evening. After dark, the fountain area and city lights create a different mood, though details in the distance may be harder to see.
The important catch is visibility. Dubai can be hazy, and the experience does not offer a refund for poor weather or low visibility. If you are paying mainly for the view, accept that some of the value depends on conditions outside anyone’s control.
Crowding is another factor. You can stay as long as you want once admitted, but the decks can feel packed at popular times. Several people found that they had waited a long time for a relatively short period at the top, especially when they were eager to reach the restaurant afterward.
The view itself earns the strong praise. The operating process is what brings the rating down. That is a useful distinction: you are paying to see something extraordinary, but the route to that view may be slow and poorly explained.
Why the queues can change the whole experience

This package is not a skip-the-line ticket. That is the most important practical point.
At quiet times, the wait may be about ten minutes. At busy times, especially weekends, public holidays, and peak tourist season, the process can involve several lines:
- The ticket redemption counter
- Security screening
- The elevator queue going up
- The elevator queue going down
- Directions or waiting connected with the restaurant
Reports of 90-minute waits are common in the supplied feedback, and one particularly difficult visit involved roughly two and a half hours of queuing. Some people also found there was little seating or water while waiting, which is a serious concern for older adults.
The signs are not always clear. You may need to ask where to redeem the voucher, where to wait for the elevator, and how to reach the restaurant. One visitor described being sent back toward the front before walking through the building again to find lunch. Another spent a long time going up and down before reaching the dining area.
This is why I would not schedule another fixed activity immediately afterward. The stated three-hour duration can be realistic on a quiet visit, but it can also be badly exceeded. Build in a generous buffer, particularly for an evening meal or a show reservation.
If you are visiting with elderly parents, anyone who cannot stand comfortably for long periods, or young children who need regular breaks, think carefully before booking. The activity allows most people to participate, but that does not mean the waiting conditions will be comfortable.
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The Burj Club meal on the lower rooftop

The meal improves the package for some people because it gives the day a second focal point. After the tower, you sit down for a three-course lunch or dinner at the Burj Club, a three-floor rooftop restaurant in the lower part of the complex.
The setting is the restaurant’s strongest feature. You get views toward the Dubai Fountain, and an evening table can turn dinner into part of the Downtown Dubai spectacle. Some people found the food delicious and the service good. Others described the lunch as average, the dinner as plain, or the meal as no better than a two-star dining experience for the money.
That range of opinions tells you how to judge the meal. Think of it as a convenient restaurant reservation paired with a famous view, not as a destination meal for serious food lovers. The $110 price covers the combined experience, and the restaurant helps make that price easier to accept if you value a comfortable table and a scenic setting.
Drinks may cost extra, and pricing for beverages has drawn criticism. The package specifies lunch or dinner only, so do not assume drinks or souvenir photos are included. Photos are available to purchase separately.
The glass-sided setting can also feel warm. If the air-conditioning is not keeping up, the restaurant may be less comfortable than expected, especially during hot weather or a sunny lunch. Ask for a table away from direct glare if staff can accommodate it, though seating requests are not guaranteed by the package details.
The restaurant location is worth repeating because it is the most common misunderstanding. You are not eating on the 124th or 125th floor. You visit the observation deck and dine at the Burj Club on the lower rooftop level. That is still a scenic location, but it is a different kind of view and a different experience.
Choosing lunch, sunset, or dinner

Lunch is the more practical choice if you want better daylight views and a potentially calmer visit. You can see the city’s layout clearly, and you are less likely to feel that a long queue has swallowed your entire evening.
Sunset is the most photogenic option, but also one of the busiest. You may see Dubai in daylight, catch the changing sky, and watch the lights come on. The price of that drama is demand, so arrive early and expect the possibility of delays.
Dinner gives you the best chance of seeing the fountain area and Downtown Dubai lit up. It also creates a pleasant rhythm: observation deck, return to the lower level, then a meal with a view. The risk is timing. If queues push the tower visit late, your reserved meal time may no longer feel like a firm reservation.
The booking system will assign a time slot, and the confirmation expires after that date and time. You cannot simply arrive whenever convenient. Select your preferred time carefully, then check the separate operator voucher for the final details.
Is $110 a fair price?

At about $110 per person, this is not a cheap Burj Khalifa visit. The value depends on how much you want the meal.
If you already plan to eat in Downtown Dubai, buying an observation-deck ticket separately and choosing your own restaurant may give you more control. You could select a meal that better matches your budget and food preferences. Direct purchase at the Dubai Mall ticket desk may also be simpler, though availability and queues can vary.
This package makes more sense if you want one booking to cover the admission and the meal. It is useful for a special occasion, a first visit to Dubai, or a day when you prefer not to search for a restaurant after seeing the tower. The fountain-facing setting adds something that a basic ticket does not.
The price also includes the convenience of a combined arrangement, but not guaranteed fast access. That is where expectations matter. You are paying for the view, the meal, and a prearranged plan, not for a private escort through every queue.
Group discounts are offered, though the exact savings are not specified. The maximum group size is 50 people. That means the activity can feel like a large shared admission process rather than a small personal tour.
Who should choose this experience?

I would recommend it most strongly to first-time Dubai visitors who want the iconic tower and a sit-down meal in one outing. It also works well for people celebrating a special occasion, provided they understand that the restaurant is scenic rather than lavish.
You are a good match for this package if you:
- Want the classic Burj Khalifa view from floors 124 and 125
- Like the idea of seeing the Dubai Fountain from the Burj Club
- Prefer a combined ticket and meal instead of arranging each separately
- Can tolerate uncertain waiting times
- Have flexible plans before and after the visit
I would be cautious if you are traveling with elderly parents or anyone who needs seating, water, or clear assistance during long waits. The experience can be tiring, and staff directions have not always been clear.
I would also skip the package if your main goal is excellent food. The meal gets some warm praise, but the value is mixed. A separate restaurant booking may give you a better dinner for the same overall budget.
Practical tips for a smoother visit
Arrive at Dubai Mall early. The tower entrance is not necessarily obvious, and walking from the mall or transport stop takes time.
Save the separate Orient Tours PDF voucher and seven-digit order number to your phone. Do not rely only on the first Viator or Tripadvisor confirmation. Carry valid photo ID for ticket collection.
Choose your time with care. Sunset and evening are appealing, but they are likely to be the busiest. Lunch may offer a calmer schedule and clearer views.
Wear comfortable shoes. The experience can involve long periods on your feet and considerable walking between ticketing, security, elevators, and the restaurant.
Keep your schedule open after the assigned time. A three-hour estimate may work, but long queues can push the visit much later.
Do not count on a refund for haze or poor visibility. The weather is outside the operator’s control, and the terms do not provide a refund for that reason.
The booking is non-refundable and cannot be changed. Check the date, meal selection, and time before paying.
Should you book the Burj Khalifa and Burj Club meal?
Book it if the Burj Khalifa view is high on your Dubai list and you want a restaurant reservation attached to the outing. The view is genuinely memorable, and the Burj Club’s fountain setting can make lunch or dinner feel special.
Skip it if you expect fast admission, personal guidance, a meal on the 124th floor, or fine dining. The biggest weakness is the uncertain queue system, made worse by confusing voucher instructions and limited help during delays.
My advice is to book only if you can stay flexible. Arrive early, keep the operator’s PDF ready, allow extra time, and judge the meal as part of a scenic landmark visit. Done under good conditions, it is a fine way to see Dubai from above. Done during a crowded evening with poor directions, it can feel expensive and exhausting.
FAQ
Where does the experience begin?
It begins at the Burj Khalifa entrance at 1 Sheikh Mohammed bin Rashid Boulevard in Downtown Dubai, United Arab Emirates. The entrance is accessed through the Dubai Mall area.
What floors are included?
The ticket includes At the Top on the 124th and 125th floors of the Burj Khalifa. Viewing telescopes are available on the observation deck.
Is the restaurant on the 124th or 125th floor?
No. The Burj Club is a three-floor rooftop restaurant on the lower level of the complex. It is separate from the observation deck but offers views toward the Dubai Fountain.
Is transportation included?
A one-way private transfer from a Dubai hotel is included only if you select the transfer option. The standard meeting point is the Burj Khalifa entrance.
Can I use the first booking confirmation to enter?
No. The initial Viator or Tripadvisor voucher cannot be used by itself at the At the Top ticket counter. You need the separate PDF voucher or seven-digit order number sent by Orient Tours, plus valid photo ID.
How long does the experience take?
The listed duration is approximately three hours. The actual visit can take longer because queues may occur at the ticket counter, security area, elevators, and restaurant access points.
Can I get a refund if the weather is hazy?
No. Weather conditions and visibility are not guaranteed, and there is no refund for hazy weather. The booking is also non-refundable and cannot be changed after purchase.
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